Zoobia is a professional with extensive experience in utility management, project management, and team leadership. Proven track record of implementing strategies to reduce line losses, improve operational efficiency, and enhance customer satisfaction. Skilled in developing and implementing standard operating procedures (SOPs), managing projects, and ensuring compliance with safety and quality standards. With a strong background in managing teams and projects, she has successfully led initiatives to improve meter management, consumer mapping, and inventory management. As a certified ISO 9001:2008 team leader and department ambassador, she has a deep understanding of quality management systems and their application in utility management.